📡 Company Overview
PT Telekomunikasi Selular (Telkomsel), established in 1995, is Indonesia’s leading wireless telecommunications provider. Jointly owned by Telkom Indonesia and Singtel, Telkomsel is headquartered in South Jakarta and operates as the country’s largest cellular network carrier.
As of 2020, the company served an extensive customer base of over 169.5 million subscribers, maintaining its leadership in nationwide mobile connectivity.
⚙️ Business Challenges
To support its growing scale and complex partner ecosystem, Telkomsel faced several operational hurdles:
- Inefficient internal ticketing and workflow systems impacting issue resolution and partner support
- Fragmented customer and transaction data across multiple systems
- The need for seamless integration with a wide array of existing Telkomsel digital platforms and services
đź’ˇ Implemented Solutions
The company implemented an integrated workflow and partner management solution with the following capabilities:
- Invoicing Workflow Automation: Including Aggregation, Reconciliation, Dispute Handling, Tax Management, and Regulatory Reporting
- Platform Integration: Tight coupling with multiple existing Telkomsel platforms for smoother data flow and service synchronization
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Partner Enablement Tools:
- API integrations for external service partners
- Aggregation invoice modules
- Dispute resolution and reconciliation workflows
- Custom dashboards for financial and operational insights