Dunkin’ Donuts – Automating Compliance and Financial Workflows with Odoo
Company Overview
Dunkin’ Donuts is a globally recognized American coffee and donut chain, renowned for its broad selection of coffee beverages, baked goods, and donuts. Since its founding in 1950, the brand has grown to over 12,000 locations worldwide, making it one of the largest and most iconic quick-service coffee and donut chains across the globe. Dunkin’ provides a casual, fast-paced dining experience, especially popular for breakfast and snack-time crowds.
In the Philippines, Dunkin’ operates a vast network of 300+ branches, supported by a large workforce spanning the country, offering both retail and franchise operations.
Challenges Faced
Despite its strong presence, Dunkin’ Donuts Philippines faced several operational hurdles in financial management and regulatory compliance:
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Legacy Financial System:
- Relied on Oracle ERP, which lacked flexibility for integration with local digital platforms.
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Regulatory Compliance Burden:
- Required to meet Bureau of Internal Revenue (BIR) compliance for digital invoicing and reporting, a mandate specific to businesses in the Philippines.
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Scalability Pressure:
- Managing over 300 outlets and thousands of employees created logistical and administrative complexities, particularly around invoice processing and tax documentation.
Odoo-Powered Solution
To streamline financial operations and ensure full compliance, Dunkin’ Donuts implemented Odoo Accounting as part of a targeted digital transformation strategy:
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Initial Scope:
- Deployed the Accounting module with native capabilities for BIR integration.
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Custom Integration with BIR Platform:
- Developed seamless two-way communication with the Philippine BIR e-invoicing platform, meeting statutory electronic reporting requirements.
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Workflow Automation:
- Invoices and collections generated in their Oracle ERP are imported into Odoo Accounting, where they are digitally submitted to BIR.
- Upon validation, BIR responses are automatically captured and recorded back into Odoo for audit and compliance tracking.